During this period, we are focused on correcting bugs that naturally appear in preparation for Go-live. The methodology involves resolving all reported issues 100% remotely, maintaining a detailed log of incidents, and controlling the progress of each correction. The team is enthusiastic and committed to solving these issues as we move closer to the Go-live date.
Throughout this phase, Shine Desk operates entirely remote, addressing reported incidents within a 24-hour response window for retesting and approval. Incident listings are reviewed daily to ensure continuous progress.
July 2026 Update
During this period complex escenarios were exhaustively tested. Shine Desk Solutions works supporting the preparation of production environment Transports of objects and configurations. The next milestone will be Go-live. Shine desk will provide Hypercare Support during go-live.