During this period, we are focused on correcting bugs that naturally appear in preparation for Go-live. The methodology involves resolving all reported issues 100% remotely, maintaining a detailed log of incidents, and controlling the progress of each correction. The team is enthusiastic and committed to solving these issues as we move closer to the Go-live date.
Throughout this phase, Shine Desk operates entirely remotely, addressing reported incidents within a 24-hour response window for retesting and approval. Incident listings are reviewed daily to ensure continuous progress.